Platform Support Lead
Company: VirtualVocations
Location: Brooklyn
Posted on: February 1, 2025
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Job Description:
A company is looking for a Platform Support & Training Lead
responsible for overseeing support activities and developing
training processes.
Key Responsibilities
Manage and resolve support tickets, ensuring timely communication
and adherence to service level agreements (SLAs)
Develop training materials and documentation to enhance
understanding and usage of SaaS and AI-driven tools
Recruit and lead a high-performing support team while collaborating
with development and product teams to address technical issues
Required Qualifications
3+ years in a customer support or training role, preferably in a
SaaS environment
Experience with SQL and NoSQL databases, troubleshooting technical
issues, and using SaaS tools
Proven ability to create effective documentation for diverse
audiences
Familiarity with support ticketing systems and project management
tools
Experience in developing support processes to enhance efficiency
and customer satisfaction
Keywords: VirtualVocations, Cherry Hill , Platform Support Lead, Other , Brooklyn, New Jersey
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