Customer Experience Supervisor
Company: VirtualVocations
Location: Brooklyn
Posted on: February 1, 2025
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Job Description:
A company is looking for a Supervisor Customer Experience.
Key Responsibilities
Supervise and provide direction to Customer Experience agents,
ensuring productivity and service levels meet KPIs
Conduct quality checks and provide ongoing feedback and training to
maintain high standards
Assist in daily operations, including staffing, training, and
performance evaluations
Qualifications
Bachelor's degree or equivalent
Minimum of 3 years customer service experience and 1 year in a
leadership role
Knowledge of HIPAA policies and procedures
Experience with Salesforce CRM and data analysis preferred
Ability to maintain professionalism in escalated situations
Keywords: VirtualVocations, Cherry Hill , Customer Experience Supervisor, Other , Brooklyn, New Jersey
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