Operations Support Specialist II
Company: Navient
Location: Moorestown
Posted on: October 26, 2024
Job Description:
Founded in 1991, -Gila -offers business process outsourcing
focusing on revenue enhancement services. We serve state
governments, transportation authorities, municipal government
entities and other public entities, using a technology platform
that delivers exceptional customer service. GILA -is a wholly owned
subsidiary of -Navient -Corporation. Headquartered in Wilmington,
Delaware, -Navient -employs team members in Ohio, New York,
Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other
locations. Learn more at navient.comWhy Join Gila?
- Full Time
- Excellent Benefits that start the month after you start!
- Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k
with Company Match, and moreWe offer $16.00/ hr.This position is
onsite working from our Moorestown, NJ office.JOB SUMMARY:This is a
clerical position in which the nature of work is imaging payment
and non-payment mail utilizing a commercial payment processing
machine, creating and balancing bank deposits resulting from the
inbound mail, and responding to customer correspondence.1. Payment
Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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- Operate commercial payment processing machine to image incoming
mail
- Decipher payment data and post to consumer accounts (adhering
to segregation of duties)
- Reconcile and/or deposit payments
- Audit vault to ensure all payments are posted2. Handle
Non-payment mail - - - - - - - - - - - - - - - - - - - - - - - - -
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - a.
- Return non-negotiable or non-postable payments with
correspondence
- Respond to customer correspondence with appropriate language
and templates3. Tracking and Reporting - - - - - - - - - - - - - -
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- Incoming payment data and outgoing deposits reporting
- Incoming correspondence and outgoing response report
- Other duties as assignedMINIMUM REQUIREMENTS:
- HS Diploma
- 1 year of payment handling required, preferably in a
high-volume business environment
- 1 year customer service
- 1 year in Microsoft WordPREFERRED QUALIFICATIONS:
- 10-key machine experience with a 6,500 key strokes per hour
speed
- Commercial payment processing machine experience is
preferred
- Adobe pdf experience is preferred - - - -All offers of
employment are contingent on standard background checks. Navient
and certain of its affiliated companies are federal, state and/or
local government contractors. Should this position support a
Federal Government contract, now or in the future, the successful
candidate will be subject to a background check conducted by the
U.S. Government to determine eligibility and suitability for
federal contract employment for public trust or sensitive
positions. Positions that support state and/or local contracts also
may require additional background checks to determine eligibility
and suitability.EOE Race/Ethnicity/Sex/Disability/Protected
Vet/Sexual Orientation/Gender Identity. Navient Corporation and its
subsidiaries are not sponsored by or agencies of the United States
of America.Navient is a drug free workplace.
Keywords: Navient, Cherry Hill , Operations Support Specialist II, Other , Moorestown, New Jersey
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