Client Care Specialist
Company: Aveanna Healthcare
Location: Bala Cynwyd
Posted on: October 23, 2024
Job Description:
Entry Level Management positionAveanna is looking for a
passionate, empathetic, motivated, and COMMITTED individual to join
a team that is impacting the lives of families in our community
each day. This is an incredible, entry-level opportunity offering
amazing growth potential! Jump start your career, learn a lot, and
most importantly help our clients every single day! - -Position
OverviewThe Client Service Supervisor is responsible for scheduling
caregivers to meet patient needs while minimizing the number of
unstaffed shifts. This role takes the lead in reactivating
engagement among caregivers who have not been actively working.
Responsible for collaborating with the clinical team, operations,
area, and location leadership in performance management of the
field staff.Essential Job Functions: -Scheduling and Shift
Management:
- Develop and maintain caregiver schedules to ensure proper
coverage for all shifts.
- Careful planning and monitoring of schedules to avoid
unnecessary overtime.
- Manage changes to the schedule, including shift swaps and
time-off requests.
- Develop and implement strategies to retain highly valued
caregivers.
- Collaborate with clinical team to ensure that caregivers are
appropriately matched with patients based on the specific needs and
care requirements.
- Review and validate employee work schedules and shifts to
ensure accuracy in time and attendance records.
- Monitor and analyze Electronic Visit Verification (EVV) data to
ensure adherence to regulatory requirements and company
standards.
- Maintain strict oversight of payroll expenses to ensure
alignment with budgetary constraints and overall financial
objectives.
- Harmonizing scheduling and payroll seamlessly to optimize
workforce management and financial operations.
- Address any scheduling conflicts or issues that may arise.
-Payroll Processing:
- Efficiently manage end-to-end payroll processing, ensuring
accurate, and timely disbursement of compensation and incentive
payments.
- Address and resolve payroll-related inquiries from employees,
providing excellent customer service and ensuring a smooth
resolution of discrepancies or concerns.
- Secure the timely and accurate processing of payroll for the
field team. -Communication:
- Serve as a point of contact for caregivers and families
regarding scheduling matters.
- Communicate changes in schedules and updates to caregivers and
families.
- Implement initiatives aimed at revitalizing relationships with
inactive caregivers, encouraging their return to the
workforce.
- Collaborate with different departments to ensure effective
communication regarding staffing needs.
- Delivery of exceptional customer service to ensure the highest
levels of patient satisfaction. -Staffing Analysis:
- Consistently monitor and analyze staffing levels, adjusting
schedules based on workload and demand.
- Assess and review field staff scheduling and opportunities to
maximize caregiver availability.
- Anticipate and plan for peak times or increased staffing
staffing requirements.
- Collaborate with the Recruiting Team to address staffing
challenges and find solutions. -Compliance and Regulations:
- Coordinate patient schedules to accommodate caregivers' active
certification and licensing status, ensuring adherence to
regulatory standards.
- Monitor and provide additional support with locations' ongoing
caregiver licensure and certificate compliance, ensuring timely
renewals and periodic compliance checks.
- Ensure compliance with labor laws, regulations, and
organizational policies related to scheduling and staffing.
- Ensure ongoing compliance with caregiver licensure and
certificates, preventing expiration through timely renewals and
compliance checks.
- Stay informed regarding changes in labor laws affecting
scheduling practices. -Staff Availability and Preferences:
- Maintain records of staff availability, preferences, and any
limitations on work hours.
- Consider individual employee preferences when creating
schedules to enhance job satisfaction. -Training and Orientation:
- Provide training and orientation to new staff regarding
scheduling policies and procedures.
- Educate caregivers on the use of scheduling tools and systems.
-Data Management:
- Keep accurate and up-to-date records of staff schedules,
attendance, and time-off requests.
- Generate reports on staffing metrics and trends for
analysis.
- Optimize staffing levels to improve financial return.
-Continuous Improvement:
- Identify opportunities for process improvement in scheduling
and staffing coordination.
- Implement best practices to enhance efficiency and employee
satisfaction. -Requirements:
- High School Diploma or GED
- Must be able to participate in an on-call rotation schedule,
providing support for patients and families after normal business
hours.
- Proficient in Microsoft Office applicationsPreferences:
- Bachelor's Degree
- Six (6) months previous agency staffing experience
- One (1) year previous office work experience a plus
- Healthcare experience a plus
- Bilingual -Other Skills/Abilities:
- Must always adhere to confidentiality standards and
professional boundaries
- Ability to remain calm and professional in stressful
situations
- Ability to multi-task
- Attention to detail
- Time Management
- Effective problem-solving and conflict resolution skills
- Excellent organization and communication skills
- Quick-thinking and astute decision-making skillsPhysical
Requirements:
- Must be able to speak, write, read and understand English.
- Occasional lifting, carrying, pushing and pulling of 25
pounds
- Prolonged sitting, walking, standing, bending, kneeling,
reaching, twisting
- Ability to climb stairs
- Must have visual and hearing acuityEnvironment:
- Performs duties in an office environment with occasional field
visits during agency operating hours
- Must be able to function in a wide variety of environments
which may involve exposure to allergens and other various
conditionsOther Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice. -Vaccine Requirements:
- As an employer accepting Medicare and Medicaid funds, employees
must comply with all health-related requirements in all relevant
jurisdictions, including required vaccinations and testing, subject
to exemptions for medical or religious reasons as appropriate.As an
employer accepting Medicare and Medicaid funds, employees must
comply with all health-related requirements in all relevant
jurisdictions, including required vaccinations and testing, subject
to exemptions for medical or religious reasons as appropriate.
Keywords: Aveanna Healthcare, Cherry Hill , Client Care Specialist, Other , Bala Cynwyd, New Jersey
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