Support Shift Lead
Company: VirtualVocations
Location: Allentown
Posted on: October 12, 2024
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Job Description:
A company is looking for a Shift Lead to provide leadership and
guidance to support teams while delivering exceptional product
support to customers.
Key Responsibilities
Lead daily activities of support teams and manage issue
triaging
Track ticket progress, ensuring SLA compliance and root cause
analysis
Build and maintain strong customer relationships and assist with
team motivation
Required Qualifications
Bachelor's degree preferred
3+ years of experience managing or leading a technical support
team
Experience in a cloud environment or comparable industry
Keywords: VirtualVocations, Cherry Hill , Support Shift Lead, Other , Allentown, New Jersey
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