Service Design Product Manager

Company: VirtualVocations
Location: Paterson
Posted on: October 26, 2024

Job Description:

A company is looking for a Service Design Product Manager (Lead Consultant).

Key Responsibilities

Partner with analytics and customer experience teams to gather insights and identify customer pain points
Optimize customer experience and first contact resolution across digital and CFAR-assisted servicing capabilities
Collaborate with technology and service delivery teams to develop and implement solutions

Required Qualifications

Bachelor's degree with 4+ years of relevant experience or equivalent combination of education and experience
Familiarity with customer service and customer experience domains
Experience in cross-functional collaboration
Analytical mindset and digital savvy
Keen sense of accountability and ownership of business results

Keywords: VirtualVocations, Cherry Hill , Service Design Product Manager, Executive , Paterson, New Jersey

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