Customer Success Manager
Company: Penske
Location: Reading
Posted on: September 25, 2024
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Job Description:
Job Description The Customer Success team is a dedicated group
of customer champions that leverages their expertise to help
customers understand, adopt, and implement new tech, so they can
achieve their desired outcomes with our products and services. We
are looking for individuals who are agile self-starters with a
hyper-focus on the customer. Someone that can work independently
and collaborate with cross-functional teams to delight our
customers and curate stellar experiences for them. Our ideal
candidate is passionate about helping others. A people person that
is adept at building and maintain strong relationships with their
assigned accounts. Someone who can work with our clients to gain a
deep understanding of their business goals, needs, and challenges
then seamlessly leverage our products and services as solutions to
address them. This is an opportunity to work with our exciting up
and coming Penske Digital Experience team to ensure delivery of
thoughtful and strategic transportation technology solutions (e.g.,
Onboard Tech, Apps, etc.) for each Penske customer. Working in our
Department will make you feel like you are working for a tech
startup nestled in Silicon Valley! This is a full-time position at
our corporate office in Reading, PA. Hybrid Role - 3 days in Office
On-Site (Green Hills - Reading, PA) - 2 days Remote. Major
Responsibilities • Customer Onboarding • Customer Advocacy •
Demonstrate and Deliver Value • Relationship-focused Client
Management • Understand and Anticipate Customer Needs • Influence
Product Road Maps • Administrative Tasks/Data Entry • Other
projects as assigned by the supervisor Qualifications & Skills •
Effective Communication Skills (e.g. Written & Verbal) • Strong
Presentation Skills • Active Listening • Problem Solving/Critical
Thinking • Time Management • Organizational Skills • Attention to
Detail • Prioritize Multiple Priorities • Emotional
Intelligence/Empathy • Relational Intelligence • Expectation
Management • Relationship Management • Customer Service/Customer
Focus • Tech Savviness/Aptitude Relevant Experience • 3-5 years of
experience in Customer Service, Communications, Marketing, Sales,
Account Management, or Customer Success Education • Bachelor's
Degree preferred but will consider experience in lieu of degree
Other • Regular, predictable, full attendance is an essential
function of the job • Willingness to travel as necessary, work the
required schedule, work at the specific location required, complete
Penske employment application, submit to a background investigation
(to include past employment, education, and criminal history) and
drug screening are required. Physical Requirements: -The physical
and mental demands described here are representative of those that
must be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. -The associate will be required to: read; communicate
verbally and/or in written form; remember and analyze certain
information; and remember and understand certain instructions or
guidelines. -While performing the duties of this job, the associate
may be required to stand, walk, and sit. The associate is
frequently required to use hands to touch, handle, and feel, and to
reach with hands and arms. The associate must be able to
occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer Job Family:
Operations Address: 100 Gundy Drive Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P. Req ID: 2410840 Date
posted: 09/17/2024
Keywords: Penske, Cherry Hill , Customer Success Manager, Executive , Reading, New Jersey
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