Operations Center Systems Support- Tier 2
Company: Contour Data Solutions
Location: Philadelphia
Posted on: April 28, 2024
Job Description:
Operations Center Systems Support- Tier 2
Location: Philadelphia, PA 19106 ONSITE
Experience: 5+ Years of Experience
Salary: 50K-75K Plus Benefits- Dependent on experience
Description:
Contour Data Solutions is looking for a person wanting to make an
immediate impact in a rapidly changing, fast paced environment. The
position is part of a technology team that has responsibility for
internal and customer facing solutions which are hosted in our
enterprise class data centers. The Systems Engineering Team is
responsible for the server, SAN, and database infrastructure, which
supports customer applications in a 24x7x365 data center
environment. The team focuses on performance tuning, automation,
security, design, implementation, and break/fix resolution of
enterprise class solutions. Applications include third party
solutions in addition to a diverse set of proprietary systems
hosted on Windows and Linux servers. Position requires an
experienced, highly motivated Systems Engineer with a minimum of
five years' experience in design, implementation and support of a
large infrastructure consisting of Windows, Linux, and VMware
systems as well as a variety of hardware including servers,
switches, and SAN storage. This individual will be required to
provide input into new and existing projects, both from a technical
perspective as well as from a business perspective.
Major Responsibilities:
- 5+ years of experience with IT helpdesk or support
position.
- Knows the Ins and Outs of a Network, Servers and Windows PC
(Hardware & Operating System)
- Have a strong understanding of an IP network, including
switches/firewalls and how to troubleshoot different
issues.
- Able to self-manage and hold themselves accountable.
- Can translate technical problems to the end user in a plain
speak way that allows them to understand the problem and
solution.
- Enjoy people and care to develop strong relationships with
clients.
- Be an optimist at heart.
- Resolves problem situations in a professional manner.
- Group Policy experience in pushing software to client
computers.
- Group Policy experience with Windows 10 deployments.
- Experience with iPhone/iPad/Android.
- Experience supporting phone systems from Microsoft
Teams
- Experience with Apple computers in a networked
environment.
- Experience creating images of computers and deploying across
network.
- Networking experience (configuring/deploying network
switches)
- Wireless network support.
- Nable RMM (remote management of computers).
- Cisco/Meraki equipment experience
- Experience supporting printers/copiers in a networked
environment.
- Certifications are preferred. Microsoft Certs are a big
plus.
- Intermediate knowledge of windows server environment including
active directory, DHCP, DNS, services, event logs, Line of Business
application installations and management.
- IT support involving core business application and operating
systems, as well as virtual environments on VMware and
Hyper-V.
- Implementation and support for Microsoft related technologies:
Windows Server, Exchange, SQL, Office 365, Windows 7/10,
etc.
- Implementations and support of backup and disaster recovery
solutions: Veeam, Zerto, Commvault
The Job:
- Monitors ticket database and monitoring platform and follows up
with assigned personnel to ensure timely resolution of
problems
- Invokes problem escalation procedures to coordinate
recovery
- Isolates problem trends and ensures that troubleshooting
efforts are completed
- Solves problems and makes decisions on a daily basis to help
resolve issues
- Interfaces with users of technology, employing a high degree of
tact and diplomacy to promote a positive image of the
department.
- Accurately communicates pertinent information to create a work
environment that lends itself to the best interests of departmental
personnel and customer service
- Performs duties in a cost-effective manner to avoid waste of
resources without jeopardizing quality of care and service
- Above all, build professional and sincere relationships with
clients and seek ways to improve their satisfaction with our
service.
- Learn the ins and outs of our clients' unique work
environments.
- Work to quickly resolving incidents submitted by our
clients.
- Monitor alerts generated by our tools to resolve incidents
before our clients are even aware.
- Enter all work as service tickets and time as it
occurs.
- Implementation and support of hardware: servers, workstations,
firewalls, switches, wireless access points, UPS batteries and
other equipment.
- Interact with vendors to support customer's specific line of
business applications, copiers/printers, internet service
providers, etc.
- Remote access solution implementation and support: VPN, Remote
Desktop, RemoteApp.
- IT environment documentation to include system reviews and
recommendations.
- Communication w/customers: keeping them informed of incident
progress, notifying them of impending changes or agreed
outages.
- SAN Administration - Manage, Monitor and recommend Performance
improvements for SAN environments.
- Maintain a highly available Windows and Linux environment for
an aggressive and dynamic business.
- Maintain and Optimize VMware clusters with hyper converged
platform
- Understanding of server administration, troubleshooting,
capacity planning, and disaster recovery planning.
- Work with various 3rd - party providers such as VMware, Veeam,
Zerto, Commvault, Cisco, EMC, Nimble, and HP.
- Work with tools such as Solarwinds, Vmware Operations Manager
and VRealize, Veeam One
- Responsible for all facets of Data Center Operations including
design, implementation, monitoring, and communications.
- Create technical documentation when needed
- Work closely with the multiples constituents including
customers solutions, production support, as well as network,
security, desktop support, and systems administrators to optimize
the systems and related components.
- Just as the Level 3 Engineers will be supporting you, you will
also need to support them. We are a team and supporting those
around us is a must!
Must have qualifications:
- Expert at Windows & Mac server administration and performance
tuning
- Proficient at using all available resources for troubleshooting
and problem solving and the ability to quickly and clearly diagnose
and communicate problems, and ensure the resolution of any problems
identified.
- Knowledge of Windows Servers, VMware and other various software
applications Certifications a Plus.
- Technical, analytical, interpersonal and organization skills
required
- Flexibility, integrity, teamwork, and unwavering commitment to
client satisfaction
- Able to take ownership of and troubleshoot a broad variety of
system problems
- Ability to work well with others, as well as independently.
Attention to detail.
- Experience troubleshooting skills and techniques (hardware,
software, network, TCP/IP).
- Position requires on-call support including planned and
unplanned responses to a 24x7 environment.
Bonus
- Familiarity with SQL Server
- VMware and SAN administration and performance tuning
- Working knowledge of ITIL principals and procedures.
- Windows, VMWare, Cisco, SAN certifications
- Familiarity with Cisco UCS environments
- Experience of design, implementation, maintenance, and
troubleshooting of large, complex IP-based networks.
- Experience in Network Capacity Planning, Performance.
Monitoring / Management and Network Design Architecture
- Experience in routing protocols like (OSPF, BGP, EIGRP, VRRP,
IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load
balancing using BGP for dual ISP ---
- Experience with layer-2, layer-3, and/or layer-4 network
protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP,
NFSv4.x, SMB --- Cisco CCNP / CCIE certifications desired
- Experience designing, configuring, and deploying network
switches/routers. Including expertise in QoS/CoS, traffic shaping
and bandwidth throttling
- Advanced knowledge for the implementation and support of
Quality-of-Service (QoS), and MPLS-based networks is required.
Voice-over-IP (VoIP) a plus.
- Strong understanding of Cisco routers and switches in a
corporate infrastructure --- Strong understanding of network
security practices and tools. Network Security (firewall policies,
rules, best practices, VPN, IPSEC, GETVPN)
- Experience with Cisco AMP - Advanced Malware
Protection
- Experience with Cisco Umbrella (On-premises and Cloud
Solutions.)
- Experience with DUO MFA
Non-skill requirements:
- Pass a background check.
- Able and willing to lift 50+ lbs of equipment.
- Be legal US citizen or have a USA work permit
- Have reliable transportation to get to and from office and to
client locations.
Keywords: Contour Data Solutions, Cherry Hill , Operations Center Systems Support- Tier 2, Other , Philadelphia, New Jersey
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